Grooming Built on
Medical Standards.

Potentially. We require a behavioral consultation with Dr. Santos prior to any booking decision. Based on the assessment, we will determine whether our protocols can safely accommodate the patient. We do not guarantee outcomes but have successfully groomed many bite-history patients.

Only with prior guardian consent, and exclusively basket muzzles that permit normal panting. Muzzles are never used as a restraint substitute — only as a safety measure during specific brief procedures as documented in the patient protocol.

2 to 3 hours for patients with anxiety or complex coat requirements. We do not impose time pressure. Guardians receive a text notification when the appointment is nearing completion.

Guardian presence is permitted for the initial intake visit. For subsequent appointments, a patient-only environment is strongly recommended — most dogs exhibit lower stress indicators without guardian presence in the treatment area.

No. Our services are exclusively available for canine patients at this time.

Cancellations require a minimum of 24 hours' notice. Late cancellations or no-shows may be subject to a service fee. Exceptions are made for documented medical emergencies.

Medications and health conditions are documented in the patient record during intake. Dr. Santos reviews all records prior to the first appointment and updates the grooming protocol accordingly. Please disclose all current medications in your intake form.